Careers

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Current Vacancies

ADVICE MANAGER (HARINGEY)

Title: Advice Manager

Responsible to: Operations Manager

Hours: 35 hours per week                             

Salary: £35,000 – £40,000 FT (depending on experience and qualifications)

Based: Haringey borough (including Hornsey, N8 9LP[1]); Willesden, NW10 2JR + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

[1] BIAS will initially be launching advice services from the Hornsey Vale Community Centre in spring 2025, with plans to establish a permanent office in Haringey later in the year. During the development of Haringey services the Advice Manager will be partially based at BIAS’s offices in Willesden.

ABOUT THE ROLE

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager for Haringey borough.

In 2025, BIAS will be expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Manager will take the lead on establishing and developing this new service, and will help recruit and manage one or more advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development, build positive working relationships with other organisations in the borough, and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

MAIN RESPONSIBILITIES

Staff management

  • Managing a small advice team, ensuring the quality of the advice provided.
  • Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
  • Ensuring good teamwork and lines of communication between staff and partner organisations.
  • Creating a positive working environment in which equity and diversity are promoted and staff can do their best.

Quality and service delivery

  • Leading the welfare advice services in Haringey borough, including contributing to possible future expansion.
  • Maintaining a small personal caseload.
  • Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
  • Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
  • Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

  • Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

These are the basic duties required of the Advice Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

PERSON SPECIFICATION

For full details of the essential and desirable criteria for this role, please see the full job description and job pack.

HOW TO APPLY

To apply, please send a CV and cover letter to recruitment@biasbrent.co.uk. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples.

The deadline for applications is 31st March 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

VOLUNTEER MANAGER

Title: Volunteer Manager

Responsible to: Operations Manager

Hours: 35 hours per week                             

Salary: £30,000 to £35,000 pa (depending on experience and qualifications)

Based: Willesden (NW10 2JR), with travel throughout the borough of Brent and potentially Haringey

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

ABOUT THE ROLE

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone working in the volunteering or community sector to join the Brent Irish Advisory Service (BIAS) as Volunteer Manager and help take our successful volunteer project to the next level.

BIAS’s volunteer project, funded through a grant from the National Lottery Community Fund, provides meaningful opportunities for people to get involved in BIAS’s work in a number of different ways. Volunteers can help out at our active ageing clubs, or work on administrative projects and other office-based tasks to help them build up their professional skills. In 2023 we also launched a successful ‘Be-A-Friend’ scheme, which aims to connect volunteers with older people who live on their own. Volunteers will drop in regularly for a cup of tea and a chat, providing friendship and companionship to those experiencing loneliness and isolation. BIAS’s volunteer project is currently based in Brent, but it will potentially be rolled out into Haringey in future years.

We are looking for a dynamic, enthusiastic and empathetic person to take the lead on managing and growing our volunteer project. You will be responsible for all aspects of the project, including volunteer recruitment and induction, service-user relations, safeguarding and partnership development. You will also work with the Operations Manager on forward planning, delivery monitoring, promotion and reporting.

You will need to have strong people skills and the ability to build good working relationships with colleagues, volunteers, service users and partners, along with excellent organisational skills and the ability to work independently and take initiative. Previous experience of working with volunteers or running community projects would be an asset. If you work in a related field and are looking for a new challenge, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

MAIN RESPONSIBILITIES

  • Working with the Operations Manager to develop and deliver BIAS’s volunteer project.
  • Line-managing the Befriending Coordinator and supervising the successful delivery and expansion of the Be-A-Friend scheme.
  • Managing volunteer recruitment, interviewing candidates and matching them with appropriate roles.
  • Supporting, developing and retaining our current team of volunteers.
  • Managing volunteer training needs, ensuring that all necessary safeguarding, health-and-safety and data-protection requirements are met.
  • Working closely with colleagues and external organisations to develop working partnerships and explore collaboration opportunities, e.g. intergenerational volunteering projects.
  • Organising twice-yearly volunteer social events.
  • Promoting and raising public awareness of both BIAS’s volunteering opportunities and the wider importance of volunteering.
  • Evaluating and improving the volunteering process and experience.
  • Maintaining clear records of volunteer work in BIAS’s client management system.
  • Drafting reports and case studies to demonstrate the project’s progress and value.
  • Maintaining an awareness of policy changes and best practices in volunteering.

These are the basic duties required of the Volunteer Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our offices in Willesden (Brent), with travel throughout the borough and potentially some future outreach work in Haringey borough. There may be some options for flexible working following probation (one to two days per week).

PERSON SPECIFICATION

For full details of the essential and desirable criteria for this role, please see the full job description here.

HOW TO APPLY

To apply, please send a CV and cover letter to recruitment@biasbrent.co.uk. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role.

The deadline for applications is Monday 10th March 2025.

HOUSING ADVISER

Title: Housing Adviser

Responsible to: Advice Manager

Hours: 35 hours per week                             

Salary: £29,000 to £33,000 pa (depending on experience and qualifications)

Based: Willesden (NW10 2JR), Hornsey (N8 9LP) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

ABOUT THE ROLE

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Housing Adviser.

BIAS’s housing advice service supports members of the local Irish community with a range of complex housing issues, including homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person to join our friendly advice team. Your role will involve contributing to the day-to-day running of BIAS’s advice service, providing specialist advice on housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues and clients, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met.

If you are an experienced advice specialist and are looking to move into the housing area but don’t have all the knowledge required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

MAIN RESPONSIBILITIES

  • Providing appropriate advice, information and practical help to clients, via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
  • Ensuring that all casework records are kept up to date and completed clearly and effectively.
  • Contributing to monitoring service delivery and recording client outcomes.
  • Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
  • Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements.  
  • Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
  • Identifying opportunities to effect positive change to housing policy, together with the Advice Manager.

These are the basic duties required of the Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our advice offices in Willesden (Brent), with some outreach work in Haringey borough. There may be some options for flexible working (one day per week).

PERSON SPECIFICATION

For full details of the essential and desirable criteria for this role, please see the full job description here.

HOW TO APPLY

To apply, please send a CV and cover letter to recruitment@biasbrent.co.uk. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role.

The deadline for applications is Friday 28th February 2025.

VOLUNTEERING OPPORTUNITIES

If you are interested in working with BIAS as a volunteer, please see more information here.

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BIAS Brent,
379-381 High Road,
Willesden
London, NW10 2JR

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0208 459 6655

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